Add external wallet address

When you buy crypto at Knaken, it means that you actually receive the crypto in your Knaken wallet. We also offer our customers the option to withdraw and deposit crypto. Because we are supervised by De Nederlandsche Bank, it is necessary to verify the external wallet to which you want to send or withdraw crypto. You must prove that you manage the external wallet address yourself. It can be an exchange wallet (e.g., Binance or Coinbase) or a private wallet (e.g., Trust Wallet, Ledger, or Metamask). Please feel free to contact [email protected] if you have any questions about this.

1. Open the Knaken app and go to settings. Scroll down and select External wallets, then “add external wallet”.

2. In the top field, select the coin you want to send. Copy the public key (address) of your external wallet and paste it into the second field. Knaken will ensure that the correct network is selected and that the wallet can also be used to send or withdraw other coins in the future.

3. Select “verify now” next to the added address and then choose whether you want to upload a screenshot or take a photo. You need to do this twice. Note: Both images must be taken from the external exchange or wallet, and not from an image of the blockchain explorer or your Knaken account.

In the first image, the external wallet address must be visible. It should be clear which exchange/wallet software you are using. The entire screen must be visible in the browser, including the address bar. In the second image, the transaction history must be visible. With an exchange wallet, this may not always be possible; in that case, you can use the same image as the first one.

You have now completed the steps. We will review whether the documents are sufficient, and you will receive a confirmation when the external wallet has been added!