Keeping your email address up to date is essential to ensure you receive important notifications and updates from your account. Whether you’ve switched to a new email provider or just want to update your contact information, changing your email address in the Knaken app is a simple process. In this guide, we will take you step by step to update your email address and keep your account secure. Let’s get started!

Important points:

1. Keep your account secure with an up-to-date email address: Updating your email address ensures that you continue to receive crucial communication about your account, such as transaction alerts and security notifications.
2. Easily manage your contact information: Changing your email address in the Knaken app is quick and easy, so you can stay connected and maintain control over your account.

5 steps to quickly change your email address:

Step 1: Open the Knaken app

Launch the Knaken app on your device and navigate to the homepage by clicking on the house icon in the bottom left corner.

Step 2: Go to settings

On the homepage, tap the gear icon in the top right corner to go to the settings.

Step 3: Select ‘change email’

In the settings menu, choose the option ‘Change email’ to proceed.

Step 4: Update your email address

First, enter your current email address in the designated field, followed by your new email address. Confirm your choice by entering the verification code sent to your new email address.

Step 5: Confirmation email sent

Once your email address has been updated, you will need to use your new email address to log in from now on.

Tip: Make sure to keep your email address up to date so you don’t miss important account notifications. For extra security, consider enabling two-factor authentication (2FA) if you haven’t done so already.

FAQ:

What should I do if I get an error message when changing my email address?

Check if you have entered the correct information. If the problem persists, please contact our support team via WhatsApp for further assistance.

Will my account be affected if I change my email address?

No, your account will remain the same, but all future communication will be sent to your new email address.

How will I know if my email address has been successfully changed?

You will see a confirmation in the app that your email address has been updated.

Can I go back to my old email address after I have changed it?

Yes, you can update your email address again in the app by following the same steps.

And that is everything you need to know about changing your email address!

With these simple steps, your account will remain secure and up to date. Want to know more? Check out our guides on other useful features in the Knaken app.

Link to the app:

• iOS
• Android

Contact support:

Do you have any questions? Our support team is ready to help you! Contact us at [email protected].