Have you decided to close your account on the Knaken app? Whether you’re taking a temporary break from trading in crypto or you want to permanently close your account, the process is simple and quick to follow. In this guide, we will walk you through the steps to close your account so that you know exactly what to do to ensure a smooth process. Follow our instructions to make sure you don’t skip any important steps and correctly close your account. Let’s get started!

Important Points:

1. Open the Knaken app to close your account: Start by opening the Knaken app on your device. Then navigate to the steps below and follow the instructions to close your account.
2. Be aware that you will no longer be able to trade once your account is closed: Once your account is closed, you will lose access to all trading functionalities and other services of the app. This means you will not be able to log in to trade, view your balance, or use other features. Make sure to complete all open transactions and save important information before closing your account.

5 Steps to Quickly Close Your Account:

Step 1: Open the App

First, open the Knaken app on your phone and navigate to the homepage by clicking on the home icon in the bottom left.

Step 2: Go to Settings

On the homepage, go to settings by clicking on the gear icon in the top right.

Step 3: Click on ‘Close Account’

Scroll down in the settings menu and look for the ‘Close Account’ button. Click this button to proceed.

Step 4: Wait for Approval of the Closure

A request to close your account will be sent to us. Once your request has been processed and approved, your account will be permanently closed.

Step 5: Account Closed

Your account is now closed. If you want to regain access to our platform in the future, you can reopen your account by sending an email to our support team. Our team will carefully review your request to confirm authenticity before your account is reactivated. For more information on opening a new account, please refer to our guide.

Tip: Make sure you have completed all open transactions and saved your data before closing your account. This prevents loss of important information and ensures a smooth closure of your account.

FAQ:

What should I do if I encounter a problem when closing my account?

Don’t worry! Check if you have followed all the steps correctly. If the problem persists, please contact our support team for assistance.

What should I do if I no longer have access to my account after closure?

After your account is closed, you will no longer have access to your data. If you wish to reopen your account, you can send an email to our support team. Our team will carefully review your request to confirm authenticity before your account is reactivated.

How long does it take for my account to be permanently closed?

Closing your account is usually completed within a few hours, depending on processing time. You will receive confirmation once your account is fully closed.

Can I close my account without giving a reason?

Yes, you can close your account without providing a specific reason. However, make sure to follow all necessary steps to ensure your account is closed correctly.

Can I reopen my account after it has been closed?

Yes, you can reopen your account by sending an email to our support team. Our team will carefully review your request to confirm authenticity before your account is reactivated.

And that’s all you need to know about closing your account on the Knaken app!

With these simple steps, you are ready to properly close your account. Are you beginning to trade again? Then check out our guides on depositing funds and other useful features!

Link to the App:

• iOS
• Android

Contact Support:

Do you have any questions? Our support team is ready to help you! Contact us at [email protected].