Privacy Statement Knaken Cryptohandel BV

Last updated: June 19, 2025

1. Introduction

Knaken Cryptohandel BV ("we", "us", or "our") values the protection of your personal data and your privacy. In this privacy statement, we explain what personal data we collect, how we process it, for what purpose, and what rights you have regarding your own personal data. This statement has been drawn up in accordance with the General Data Protection Regulation (GDPR).

2. Contact Details

Organisation: Knaken Cryptohandel BV
Address: Nassaukade 5, 3071 JL Rotterdam, The Netherlands
Chamber of Commerce (KVK): 70149054
LEI: 724500LP3QC92JKTGV37
Email Address: [email protected]
Website: https://www.knaken.eu

3. What Personal Data Do We Process?

Depending on how you interact with us, we may process the following categories of personal data:

First and last name
Address details
Telephone number
Email address
Payment and invoicing data (such as bank account number, invoice address)
IP address and other technical data (such as browser information, device identification)
Data about your orders and interests
Other data that you actively provide to us (for example, via KYC verification, compliance requests, contact forms or correspondence)

4. Purposes and Legal Basis for Processing

We process personal data for the following purposes:

Executing agreements: To deliver our services and products, invoice them, and communicate with you about the execution. The legal basis is the necessity for the performance of a contract.
Customer service and contact: To answer your questions, handle requests, and maintain customer relationships. The legal basis is your consent or our legitimate interest in providing our services properly.
Marketing & communication: To keep you informed of news and offers that may be of interest to you, for instance, through personalized newsletters. The legal basis is your consent or our legitimate interest. You can unsubscribe from these messages at any time.
Legal obligations: To comply with legal and tax obligations. The legal basis is the necessity to comply with a legal obligation.
Fraud investigation: To investigate, prevent, and combat fraud. If necessary, we may provide your data to the government, police, or judicial authorities.

5. Sharing Personal Data with Third Parties

We only share your personal data with third parties if this is necessary to:

Perform an agreement with you (e.g., delivery services, payment providers).
Comply with a legal obligation.
With companies that process your data on our behalf (so-called "processors"), we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

6. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against loss or unlawful processing.

7. Retention Periods

We do not store your personal data for longer than is necessary for the purposes for which it is collected, unless a longer retention period is legally required. For example, tax data must be legally kept for 7 years. For other data, we apply a retention period of 12 months after your last visit, unless required otherwise by law.

8. Cookies and Similar Technologies

We use functional, analytical, and possibly tracking cookies. You can find more information about this in our Cookie Statement.

9. Your Rights

Under the GDPR, you have the following rights:

Right of access: You can request which personal data we hold about you.
Right to rectification: You can request us to amend your data if it is incorrect or incomplete.
Right to erasure ('the right to be forgotten'): You can request us to delete your personal data.
Right to restriction of processing: You can request us to restrict processing.
Right to object: You can object to the processing of your personal data.
Right to data portability: You can request us to transfer your personal data to another organisation.⁵

To exercise these rights, you can contact us via the contact details mentioned in this statement. We will respond to your request within one month.

10. Complaints

If you have a complaint about the way we handle your personal data, please contact us first. You also have the right to lodge a complaint with the relevant privacy supervisory authority.