Safety tips & tricks

Safety is our top priority, but the security of your Knaken account is not solely in our hands. We do this together with you. Therefore, we would like to give you a few tips to properly secure your account. Besides recommending that you use a unique and secure password for your account, there are more ways to protect your account with Knaken and other platforms.

Safe Password
It sounds so simple, but it is always a challenge: “how do I create a secure password?” A secure password consists of more than 16 characters, includes numbers, uppercase letters, and special characters. Additionally, it is advisable to use a unique password for each account you use. If a password falls into the hands of a malicious actor, not all of your accounts are at risk.

Password Manager
With a unique password for each online account, consisting of more than 16 characters, it is quite a challenge to remember passwords. Fortunately, there are great tools available in the form of a password manager. In this piece of software, you create an item for each of your internet accounts and can easily generate new, unique, and secure passwords. The most advanced password managers even check if passwords are present in leaked password lists and whether you have used a password before. Knaken recommends using 1Password. It is a paid but very secure password manager.

Two-Factor Authentication (2FA)
Many people already use 2FA without realizing it. 2FA is an additional, unique code on top of your password that protects your account. This unique code changes every 30 seconds, making it extra difficult for a malicious person to access the account, even if they have your password. A good password manager offers the option to save your 2FA so that you do not lose it if you get a new phone. This is something that happens with Google Authenticator, meaning you have to export your 2FA codes to your new phone or re-enable them.

How do I enable 2FA on my account?
For many users, 2FA is a new way of securing accounts that not everyone is familiar with. To set up 2FA, you must first log in to your Knaken account. Then click on “account” and then “2FA.” Are you using the app? Then navigate to settings and activate 2FA there. You will see a QR code that you can scan with the Google Authenticator app or a password manager app. Additionally, you can copy the code above the QR code and use it as an entry key in the 2FA app should you want to set up 2FA via your mobile phone. You will then see a code in the Authenticator app that you can enter under the QR code on the Knaken platform. Your 2FA is now successfully set up!
If you try to log in and are prompted for 2FA, it means you have already set up 2FA. This is often done with the Google Authenticator app. In the Google Authenticator app, you will see a code that you need to enter on the Knaken login screen. This code changes every 30 seconds, so you must enter it quickly.
If you have a new phone or if you delete the Authenticator app, you will likely no longer have access to your 2FA code. Therefore, it is handy to export the keys to the new phone before you delete the codes and app. Do you no longer have access to your 2FA code? Then email [email protected].

Additional Information about Security
Unfortunately, there are many criminals active on the internet, and platforms with money, such as banks, are within the interest of these individuals. With various sneaky tricks such as brute force (guessing passwords), password reset emails, phishing emails, and even via phone, they try to gain access to accounts. Always stay alert, secure your account, and contact our support if you have any doubts.