Do you need to update your address to keep your account information accurate in the Knaken app? Although this cannot be done directly through the app, we will guide you through the process of contacting Knaken support to ensure that your address is updated. Let’s get started!
Before you contact support, make sure you have your new address and relevant account information ready. This includes your full name, registered email address, and your Knaken account details.
Open your email and write a message to Knaken support at [email protected]. Put ‘Address Change Request’ in the subject line. In the email, mention your current address and clearly provide your new address. Be sure to include any necessary verification information.
Once your email is ready, double-check that all details are correct and click ‘Send’. The support team will process your request and update your address in the system.
After submitting your request, you will receive a confirmation email from the Knaken support team once your address has been successfully updated. This may take some time, so be patient.
After receiving confirmation, log into your Knaken account to check if the support team has updated your address correctly. If you notice any inaccuracies, contact support again.
Tip: Clearly articulate your request and include all necessary information in your first email to avoid delays in processing your address change.
Check your spam or junk mail folder. If you still don’t see a response, contact Knaken support again to check if your request was received.
No, address changes must be handled by contacting Knaken support via email.
Processing time can vary. Typically, you will receive confirmation within a few business days.
Although it requires you to contact support, the process is simple. Just follow these steps to ensure that your account information remains up-to-date. Want to learn more? Check out our other guides on the features of the app!
Do you have any more questions? Our support team is ready to help! Contact us at [email protected].
Knaken Cryptohandel B.V. is registered with De Nederlandsche Bank N.V. (DNB) as a provider of crypto services. DNB supervises Knaken Cryptohandel B.V.'s compliance with the Money Laundering and Terrorist Financing (Prevention) Act and the Sanctions Act 1977. Knaken Cryptohandel B.V. is not subject to prudential supervision by DNB or conduct supervision by the AFM. This means that there is no supervision of financial requirements or business risks and there is no specific financial consumer protection.
Investing in crypto-related products involves significant risks.
